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Shop with confidence

Refund & Return Policy

Shopping for your home should feel simple, not stressful.

At Mubarak Home, we put a lot of care into every order, from product inspection to packaging, so it reaches your doorstep in the best possible condition. If something isn't right when your order arrives, we'll review the issue and work with you to find a suitable solution.

Report an issue within48 Hours

of receiving your order

Clear eligibilityKnow when a claim can be made
Simple verificationOrder details, photos or video
3–7 working daysFor approved refunds

Understanding your options

Returns, made clear.

Here is a simple guide to when a return or replacement may be approved and the cases we usually cannot cover.

May be approved

When Can I Request a Return or Replacement?

A return or replacement may be approved if:

  • The wrong item was delivered.
  • Your order arrived damaged.
  • An item from your order is missing.
  • The product has a manufacturing defect or a major quality issue.

Usually not covered

Cases We Usually Can't Cover

To keep our policies fair for everyone, we generally do not offer returns or exchanges for:

  • Change of mind after purchase.
  • Orders placed incorrectly by the customer.
  • Minor variations in color, texture, or design.
  • Products that have been used and no longer meet personal preferences.

Please note that some products may have slight differences in color or print due to screen settings, photography, or stock variations.

48hours

Act quickly

Found a Problem With Your Order?

Please let us know within 48 hours of delivery.

When reaching out, kindly include:

01Your order number.
02Clear photos or videos of the issue.
03Photos of the packaging, if relevant.

If an item is damaged, missing, or incorrect, an unboxing video can help us verify the claim more quickly and speed up the resolution process.

Approved claims

How Refunds Work

If your claim is approved and a replacement item is unavailable, we will arrange a refund through one of the following methods:

Bank TransferEasypaisaJazzCash
Usual processing time3–7Working Days

Depending on the payment method and verification requirements.

Shipping timeframe

Delivery Estimates

Most orders are delivered within the following estimated timeframes.

Karachi2–4 working days
Other Cities3–7 working days

Sometimes delivery may take longer than expected due to circumstances such as:

  • Public holidays.
  • Extreme weather conditions.
  • High seasonal demand.
  • Courier service delays.

While we always aim for timely delivery, some factors remain outside our control.

From us to your doorstep

Packed With Care

Every order is packed with attention to detail because we know how important it is for your purchase to arrive safely.

We're constantly improving every part of the customer experience, including:

01Product quality checks.
02Packaging standards.
03Delivery reliability.
04Customer support.

Customer Support Hours

Monday – Saturday

11:00 AM – 7:00 PM (PKT)

Response times may be slightly longer during weekends, public holidays, or busy sale periods, but we'll always get back to you as soon as possible.

We're Here to Help

Need assistance with an order?

If you have any questions about your order, need assistance with a return, or would like to report an issue, please reach out through our official support channels.

Contact Support Thank you for choosing Mubarak Home. We appreciate the trust you place in us and look forward to serving you again.